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Terms & Conditions

Welcome to JustSouq.ae. These Terms & Conditions govern your access to and use of https://justsouq.ae and the purchase of products through our website.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. Eligibility

By using JustSouq.ae, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements.
  • The information you provide is accurate, complete, and up to date.

2. Account Registration

To access certain features or make purchases, you may need to create an account.

You agree to:

  • Provide accurate and complete information.
  • Keep your account credentials confidential.
  • Notify us immediately of any unauthorized use of your account.
  • Accept responsibility for all activities that occur under your account.

JustSouq reserves the right to suspend or terminate accounts that contain false information or violate these Terms.

3. Products and Availability

We strive to ensure that all product descriptions, images, specifications, and prices displayed on our website are accurate.

However:

  • Product images are for illustration purposes only and may vary slightly from the actual product.
  • Product specifications may change without prior notice from the manufacturer.
  • Availability of products is subject to stock.
  • We reserve the right to discontinue or modify products at any time without prior notice.

4. Pricing

All prices displayed on JustSouq.ae are in United Arab Emirates Dirhams (AED) unless otherwise stated.

While we make every effort to ensure pricing accuracy, errors may occasionally occur.

If a pricing error is discovered after an order is placed, we reserve the right to:

  • Cancel the order and issue a full refund.
  • Contact you with the correct price before processing your order.

5. Orders

When you place an order:

  • You will receive an order confirmation email.
  • The confirmation does not constitute acceptance of your order.
  • Orders are subject to verification and availability.
  • We reserve the right to refuse or cancel any order due to pricing errors, suspected fraud, payment issues, or product unavailability.

6. Payment

We accept secure online payment methods available at checkout.

By placing an order, you authorize us and our payment partners to process the payment for your purchase.

We do not store your complete credit or debit card details.

7. Shipping & Delivery

Delivery times displayed on the website are estimates and may vary depending on:

  • Delivery location
  • Courier services
  • Public holidays
  • Weather conditions
  • Customs or regulatory delays (where applicable)

JustSouq is not liable for delays beyond our reasonable control.

Risk of loss passes to the customer upon successful delivery.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Products must meet the eligibility requirements stated in that policy before a return or refund can be processed.

9. Warranty

Products covered by a manufacturer’s warranty will be serviced according to the manufacturer’s warranty terms.

JustSouq does not provide additional warranties unless explicitly stated on the product page.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Upload harmful software or malicious code.
  • Interfere with website operations.
  • Misrepresent your identity.
  • Engage in fraudulent activities.

Violation of these terms may result in suspension or termination of your access.

11. Intellectual Property

All content on JustSouq.ae, including but not limited to:

  • Logos
  • Product images
  • Website design
  • Text
  • Graphics
  • Icons
  • Software
  • Branding

is the property of JustSouq or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. Limitation of Liability

To the fullest extent permitted by applicable law, JustSouq shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of the website
  • Delayed deliveries
  • Product unavailability
  • Website interruptions
  • Technical errors

Our maximum liability shall not exceed the amount paid for the relevant order.

13. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, privacy practices, or services offered by third-party websites.

15. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Changes become effective immediately upon publication on this page. Continued use of the website constitutes acceptance of the updated Terms.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of the UAE.

17. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

JustSouq

Website: https://justsouq.ae

Email: enquery@justsouq.ae

Thank you for shopping with JustSouq.ae. We appreciate your trust and look forward to serving you with quality products and excellent customer service.