FAQ
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Have questions about shopping at Just Souq? Our JustSouq FAQ answers common questions about orders, shipping, payments, returns, warranties, and more.
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What is JustSouq?
JustSouq is an online shopping platform offering authentic electronics, gadgets, accessories, and lifestyle products at competitive prices.
Do you offer delivery across the UAE?
Yes. We provide delivery across all Emirates in the UAE. We also offer international shipping to selected countries, depending on the product and destination.
How long does delivery take?
Most orders within the UAE are delivered within 1–3 business days. International delivery times vary based on the destination and shipping method selected during checkout.
Can I return or exchange a product?
Yes. Eligible products can be returned or exchanged within the applicable return period, provided they are unused, in their original packaging, and meet our return policy requirements. Please refer to our Return Policy page for complete details.
How much does shipping cost?
Shipping charges are calculated based on your location, product weight, and shipping method. The exact cost is displayed before payment.
What should I do if I receive a damaged or incorrect item?
Please contact our customer support immediately with your order number and photos of the item so we can resolve the issue quickly.